GRASEBY/VOLKMANN Repair Services India

Yes. Synchronics operates PAN-India pickup and drop service from all major cities — Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Kolkata, and 50+ Tier-2 cities. We collect Graseby infusion pumps via courier and repair them in our Vadodara facility. Turnaround is typically 5-7 working days including courier time. Emergency same-day repairs available for critical care equipment.

Yes. After repair of Graseby CAIR and Companion pump motor driver or flow sensor circuits, Synchronics performs precision recalibration against manufacturer baseline. We use calibrated test loads and validate infusion rate accuracy to within 98-102% of set rate. A signed Certificate of Calibration is provided with each repaired pump, meeting hospital accreditation and regulatory audit requirements in India.

Synchronics maintains inventory of common Graseby spare parts including motor drivers, pressure transducers, keypads, display modules, and battery packs. For rare components, we source original Smiths Medical (current Graseby parent) parts with 2-3 day lead time. We also offer compatible upgraded batteries — Li-ion packs for legacy MS-series drivers that extend runtime to 8+ hours and reduce downtime in busy Indian hospitals.

Synchronics technicians decode Graseby error codes by model — E1 typically indicates motor encoder failure, E2 occlusion sensor fault, and motor timeout errors point to stepper driver IC degradation. We diagnose the root cause via circuit-level testing and replace the faulty component. Microcontroller firmware is validated and reprogrammed if needed. Equipment is returned with full diagnostic report explaining the original fault and repair performed.

Yes. All Synchronics Graseby repairs follow ISO 13485 medical device service protocols and infection control guidelines. Pumps are cleaned, disinfected per hospital protocols, electrically safety-tested to IEC 60601 medical device standards, and functionally validated before return. We provide test certificates confirming leakage current, grounding continuity, and infusion accuracy — essential for hospital Quality Assurance and regulatory compliance in India.

Pack the unit securely and courier it to our Vadodara workshop. Include a note with the fault description and your contact details. We will log it into our system and WhatsApp you a job number within 24 hours of receipt. Doorstep pickup is available in Vadodara, Ahmedabad, Surat, Mumbai, and Pune.

Repair cost depends on the model and the fault. We offer a free diagnosis — once we identify the fault, we provide a fixed quotation before proceeding. Typical repairs cost 20–40% of the new unit price. We will never repair without your approval.

All repaired units carry a 6-month comprehensive warranty covering the same fault and related issues. If the fault recurs within the warranty period, we repair it free of cost.

Yes. If we cannot repair your GRASEBY/VOLKMANN unit after diagnosis, you pay only the diagnosis fee (₹500–₹1,500 depending on the product). The unit is returned to you at no additional charge.