Standard Turnaround
At Synchronics Our normal turnaround time is 8-10 working days. However, there are times when a repair will take longer (if some needed material replacement part isn't available with our extensive inventory). Our technicians will make every effort to repair the instrument  within the standard given time.


Rush Repairs
At Synchronics Electronics Pvt. Ltd., we realize that time is money. Every minute your industrial equipment isn't operational, you're loosing money. We work hard to ensure you receive fast, efficient, quality repairs. We provide a rush repair service to accommodate your needs. For a fee of 50%, we will make every effort to repair and return your item within 2-3 business days. If our repair goes beyond this time frame, the additional RUSH REPAIR FEE will be calculated on actual basis.

If a faster response time is required, please be sure to make your Synchronics customer service professional aware of your requirements when you place a repair order. In such instances, your unit will be placed under the "Hot Rush" repair option and be moved ahead of other repairs -- that's the Synchronics Client RUSH Repair response!


Emergency Repairs
If, at your request, your repair requires us to work beyond normal business hours, you will be charged the overtime shop rate (or field service rate, if applicable) for the amount of time a engineer is involved with the repair. This charge will apply whether or not the item is repaired. If the normal repair price exceeds this minimum charge, the normal repair charge will apply with additional charges for after-hours service.


Return Shipping
Before we ship, all repaired items are placed in Bubble Pack Rolls, if applicable, and carefully packed to UPS specifications. A documented quality report and warranty statement is sent with each item. Our Automated Company Portal sends email to the customer when the shipment is delivered with all the Carrier Details.

Return freight will normally be prepaid and added to the invoice. We will ship the best way, as determined by us, unless a specific carrier and priority is determined previously by the customer.

Customer is responsible for all shipping charges, regardless of repair ability or warranty status.

Repair Pricing

Please Note:

There is no charge to evaluate your items for repair. Synchronics will provide a quote to repair your item free of charge.

"How much will my repair cost?" is one of the most frequently asked questions. It is also one of the most important questions.

Why We Test Before We Quote
But...it is one of the hardest questions to answer if we have not seen your damaged item. The cost to repair an item can have a significant range. The amount of damage is the largest factor affecting the cost. Other variables considered in pricing include the cost of the replacement components, the testing required to verify that the item has been repaired correctly, and also whether there have been previous repairs or repair attempts.

No "Flat Fees"
This is why Synchronics does free evaluations. We base your repair price on what is damaged on your item and how much work it will take to make the repairs needed. Many other repair services just determine the cost of a new one and then quote a repair price of 50% to 70% the cost of new. Many of our competitors publish fixed prices on thousands of models of controls. The only way they can do this is to set prices high enough to cover the worst repair jobs. Do you want to pay an amount which would cover repairing a unit that has been totally “smoked” when your unit may only require a minor repair?

We provide free price quotes on all in house repairs. All items are carefully evaluated in order to determine the actual repair price. We’re totally committed to gaining your loyalty as a customer. We know this loyalty must be won by proving to you that we're watching out for your best interest.

Repair Cost versus Replacement Cost
Every now and then, we do get an item that approaches the 50% cost of new to repair, but the majority are not that high so you don't have to pay excessive repair charges. To come up with a rough estimate of what your repair cost range may be, consider 25% to 50% the cost of replacement, however, your repair price from Synchronics will be determined when we do a physical examination and then you will get a written quote to approve.

In a small percentage of repairs, we find it necessary to use our established outside sources for repair. In these cases it is sometimes necessary for us to impose an evaluation fee to cover the extra expenses of having the outside source evaluate your item. If we find an evaluation fee to be necessary, we will notify you for your approval.


Payment Terms
Once a repair quote is approved, we will establish payment terms. We follow Payment Against Delivery for all the repair service.

For your convenience, we accept Visa, MasterCard, Discover, & American Express. Other mode of payments are through Wire Transfer, Demand Draft, Cheque, PayPal, Western Union.

Testimonials

Thank you for the services given at the time of crisis. Vasant  Sundar Asst. Vice President Instrumentation Reliance Industries Limited - Nagothane